Quality Services:

• Protocol development
• Data Collection and Case Report form development and formatting
• Field staff training and monitoring
• Development and maintenance of all project documentation (e.g., timelines, personnel information, data collection and case report forms, protocols)

Continuous Communication:

• DM-STAT assigns a key contact person to each project who coordinates both internal and external communication.
• Internal Communication includes:
• Weekly meetings of key personnel from our four departments (i.e. Project Coordination, Data Management, Statistical Analysis and Customized Software Systems) where action items, timelines and personnel requirements are reviewed and working meetings are scheduled.
• Project specific meetings are held on a weekly or bi-weekly basis with all project staff.
• External Communication between DM-STAT and project center(s) is facilitated through:
• Telephone, email and fax communication between the key contact at DM-STAT and a primary contact from the external center.
• Real-time project reports (e.g., enrollment numbers), meeting minutes and project documentation available through our website.
• Dissemination and implementation of all project specifications after client approval.
• All project documentation and issues regarding data collection are addressed and disseminated to project staff immediately.

Extensive Documentation:

• Project Timeline
• Personnel Information
• Meeting Agendas and Minutes
• Project Manual of Operations (containing the Study Protocol, Data Dictionary, Data Collection Forms, etc.)
• Detailed project updates as requested (e.g., weekly, monthly)
• Progress Reports (as specified in the contract)
• Data management and statistical reports
• Customized Software Manuals
• Executive Summary